everything about Nathan, in one place.

Two weeks, standard. The timeline:

• Week 1:voice & persona tuning, practice-specific Q&A (insurances accepted, hours, services, new-patient forms, cancellation policy), PMS integration if you are on Scale.
• Week 2: dry-run calls with you and your front desk, final edits, go-live call where we flip the number live and stay on standby.

If you want to move faster, say so — we have shipped a practice in 6 days. We just do not promise it.

Yes. We provision a new Vapi number for Nathan as your AI line. You can either publish it as a second number (handy during the pilot) or forward your main line to it so every call routes through Nathan first. Porting your main number over is also possible but adds a few weeks of telco paperwork — most practices skip it.

Nathan has a defined escalation path. He never guesses.

• During office hours: warm transfer to your front desk with a short hand-off summary so your staff is not starting from zero.
• After hours: detailed voicemail plus an SMS alert to the on-call phone, tagged urgent or non-urgent.
• Unknowns: flagged in your dashboard. You confirm the right answer once, and Nathan learns it for your practice forever.

Yes — every call, every time. Full transcripts and audio recordings land in your dashboard within minutes of the call ending, searchable by caller name, phone number, or keyword (insurance, emergency, cleaning, cancellation, etc.). You also get a daily digest email summarizing outcomes and any calls that need human follow-up.

Flat monthly SaaS fee by tier — see /pricing for current numbers.

No per-minute gotchas on Starter or Growth. Scale has a fair-use ceiling for multi-location or unusually high-volume practices — if you expect more than roughly 2,000 calls a month, we will scope usage-based pricing up front on your contract. Never retroactive.

Month-to-month after your 30-day guarantee window. Cancel anytime with 30 days notice. No annual commitment, no termination fee, no three-year auto-renew buried in a PDF. If Nathan is not earning his keep, you should be able to walk — and you can.

30-day guarantee. Here is the specific promise:

“If Nathan misses a test call during your first week live, you get a full refund of setup + first month — no questions, no clawback, no retention call.”

We test on day 1, day 3, and day 7 together with you on a shared call. We have not had to write a refund check yet.

No. Flat monthly for Starter and Growth, regardless of call volume. Scale has a generous fair-use ceiling (again, for multi-location practices running into the thousands of calls per month); above that, per-call pricing kicks in at a disclosed rate. Most practices never hit it.

Honest answer: the default Nathan service is not HIPAA-covered. Lukita Dev is not a HIPAA Business Associate in our standard service, and Nathan is configured not to collect PHI (insurance member IDs, DOB paired with clinical context, diagnosis, medication details).

In practice, most dental front-desk calls never touch PHI — “do you take my insurance?”, “can I book a cleaning?”, “what are your hours?” — none of that is PHI. The rare calls that do (a patient discussing treatment history, billing for a specific procedure) get routed to your staff, not resolved by Nathan.

If your practice needs HIPAA coverage for clinical-intake workflows, contact us. We scope a HIPAA-tier engagement per practice — sub-processor BAAs, a signed Business Associate Agreement with Lukita Dev, and an enterprise-grade pricing structure. It is a real path, not a product on the shelf.

Default retention is 90 days, for quality assurance and Nathan improvement against your specific practice. On request we will shorten that to 30 days. Scale tier supports zero-retention — transcripts discarded within 24 hours, recordings never stored past the active call.

All storage is encrypted at rest in US-based Supabase infrastructure. No recordings leave the US, and access is restricted to your practice, Lukita Dev engineering (for debugging), and — if applicable — Vapi as the voice infrastructure provider.

Transcripts from your practice are used to improve yourNathan instance's accuracy — learning the names of your doctors, your insurance carriers, your local pronunciations, your cancellation policy. That is the whole point.

Your data is never used to train general-purpose language models and is never used to benefit other customers. Opt-out of per-practice learning is available on request — Nathan will still work, he just will not personalize.

Outbound is a separate product, currently paused pending compliance buildout. When it launches, Nathan will handle appointment reminders, recall campaigns, post-op check-ins, and unpaid-balance calls — with DNC checks and state-specific recording disclosure built in on day one. If you want early access when outbound relaunches, say so and we will put you on the whitelist.